Package delivery scams involving fraudulent text messages on the increase

The Montgomery County Office of Consumer Protection (OCP) is alerting residents of an increase in package delivery scams involving fraudulent text messages that appear to be from the United States Postal Service (USPS). The scam, known as “smishing,” is a form of phishing where scammers use deceptive text messages to steal personal or financial information.

How the Scam Works: Victims receive a text message that appears to be from USPS or another mail carrier. The message might claim there is an issue with a package and include a link to “resolve” the problem. These links direct users to fraudulent websites designed to trick recipients into providing sensitive details. Scammers often impersonate trusted organizations to exploit consumer trust and create a deceptive sense of urgency.

Examples of the messages are included below:

How to Protect Yourself:

OCP recommends the following steps to avoid falling victim to "smishing" scams:

• Avoid clicking links in unsolicited messages. If you receive a message about a delivery, verify the issue directly with the shipping company’s official website or customer service.
• Be cautious with personal information. Legitimate companies will never ask for personal or financial information via text or email.
• Check your order status independently. If you think the message might relate to something you ordered, visit the retailer’s website directly to check your order and delivery status.
• Report and delete. Forward suspicious texts to 7726 (SPAM) to alert your carrier. Notify the shipping company about the fraudulent message and delete the text from your phone.

“Scammers are preying on consumers because of the rise in package deliveries, especially during the holidays,” said OCP Director Eric Friedman. “Always verify any claims directly with the delivery service to avoid falling victim to these schemes.”

Tune in to “Safe and Smart Holiday Shopping,” the latest episode of OCP’s podcast. This episode explores holiday scams, including “smishing” and package delivery scams and provides tips on staying safe during the holiday season.

OCP is located at 100 Maryland Avenue, Suite 3600, in Rockville. Walk-in hours are from 8:30 a.m. to 4 p.m., Monday through Friday. For more information or to file a consumer complaint, call MC 311 or 240-777-0311, or visit its website.