Compliance Specialist

Salary $40,500

FULL-TIME position

About Montgomery Village & Montgomery Village Foundation

Montgomery Village is a large-scale planned community in the Washington, DC metro area with more than 12,500 homes and 40,000 residents. Established in 1966, the Montgomery Village Foundation, Inc. (MVF) is a 501(c)(4) non-profit corporation/homeowner’s association that provides services to the residents of the community. MVF owns and maintains more than 335 acres of parkland, 20 tennis courts, 19 recreation and park areas, 13 pickleball courts, 6 pools, 5 basketball courts, 4 community centers, 2 hard court soccer courts and a natural amphitheater. MVF’s mission is to promote the health, safety and welfare of the residents of the community of Montgomery Village, Maryland. For more information, visit www.montgomeryvillage.com.

Benefits

• Medical, Dental, Vision
• 401(k) with match up to 6%
• $20K Life Insurance
• Long-Term Disability Insurance
• Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• Vacation, Sick and Personal Leave
• 11 Paid Holidays
• Employee Discount on Programs
• Cash Benefit Offset

The Compliance Specialist ensures compliance with MVF Architectural Standards by conducting property inspections in assigned communities. Responsible for meeting monthly scheduled inspections target, conducting architectural inspections for resale disclosure packets, performing follow-up inspections to determine if violations were corrected, conducting inspections to determine if applications for homes with violations can be released for review, and conducting reported violation inspections. The Compliance Specialist communicates with residents by phone and in person regarding violations on their homes. Determines necessary course of action needed for violation cases to ensure compliance with MVF Architectural Policies and Guidelines.

Responsibilities include:

• Uses mobile software to conduct and process scheduled inspections in assigned communities, and meets monthly targets for the number of homes inspected and processed. *
• Conducts all research prior to inspecting homes, ensuring that the external property profile is comprehensive and accurate. *
• Conducts architectural property inspections of home as requested for resale disclosure packets. *
• Conducts architectural property inspections of homes that have been reported to MVF as having architectural violations. *
• While conducting inspections, determines if homes have violations – compares paint colors and external property features to those on the exterior property profile, determines if any modifications have been made to the home without prior approval, and decides if any aspects of the home are out of harmony with the aesthetics of the home and/or community. *
• Following inspections, reviews field notes, exterior property profiles, and homeowner files to determine the appropriate course of action for issues noted in the field – violation, review, or note to homeowner. Ensures each decision is rooted in the community’s architectural criteria and covenants. Consults with AS Director as needed. *
• For new, unapproved, modifications to homes, uses research and judgment to determine whether to charge a review fee.  *
• Prepares letters to residents explaining the results of the inspections and corrections that need to be made to bring their homes into compliance. Determines an appropriate correct-by-date for violations for inclusion in letters. *
• Conducts follow-up inspections once correct-by-date has passed for all homes in assigned communities, to determine if corrections were made.*
• When applications for new modifications are received from homes with architectural violations, inspects the home to determine if violations have been corrected and determines whether the application can be reviewed or needs to be put on hold until corrections are made. *
• Maintains all files related to inspections, including in mobile software, in organization’s electronic file storage system, and other applications as applicable. *
• Handles all communications with homeowners and/or their representatives related to the violation cases and takes appropriate action to resolve the case, including granting extensions to correct-by dates and sending reminder letters. *
• Compiles information and documents as requested by the AS Director for violation cases referred to the Architectural Review Board or the Executive Committee.
• Works with AS Director to determine when unresolved cases should be referred for legal action and collaborates with the AS Director in preparing for legal actions, including conducting property inspections prior to any legal communications being sent to homeowners, preparing a detailed case history for those homes that are referred for legal action, and updating legal files as needed.  
• Prepares weekly work logs for AS Director.
• Attends ARB or any additional meetings and events as assigned by the AS Director, including occasional evening or weekend events or meetings.
• Performs other duties as assigned by the AS Director.

Qualifications:

• High school diploma is required, a college degree is preferred.  A minimum of 1-2 years of relevant administrative or professional experience, or the equivalent combination of education and work experience, is required.
• Ability to work both independently and as part of a team
• Demonstrated ability to think independently and provide sound professional judgment
• Demonstrated ability to communicate clearly and concisely in both verbal and written communications.
• Excellent attention to detail and strong organizational skills.
• Proven ability to provide excellent customer service, including over the phone and in person.
• Excellent interpersonal skills; ability to build and maintain strong working relationships.
• Ability to multitask in order to achieve established goals.
• Demonstrated time management skills.
• Demonstrated ability to follow standard practices and procedures, receive general instruction and supervision, and contribute to projects and initiatives.
• Excellent Computer knowledge and experience with Microsoft Word and Excel. Proven ability to learn new software programs and adapt to changing technology.
• Ability to learn and apply the established architectural criteria, guidelines, and approved policies for each Village communities.
• Fluency in English – written and spoken – required.
• Fluency in Spanish or another foreign language is highly desired.  
• Possesses a reliable vehicle and valid a driver's license.

Working Conditions

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets and fax machines.
• This role requires the ability to move around the office to support residents and confer with colleagues. Additionally, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
• This role also requires the ability to work outdoors in a variety of weather conditions, and the ability to safely operate a vehicle.

*Denotes essential job responsibility

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.